Articles - Support Updates

Scheduled Maintenance of ChannelOnline

Thursday, April 07, 2016

Thursday, April 7th, there will be a scheduled maintenance period for ChannelOnline that will begin at 6:00 PM PT and continue through 9:00 PM PT (3 hours). ChannelOnline may not be accessible or usable during this time. We apologize for any inconvenience that this may cause. We are always w Read More...

Service Disruption

Thursday, March 31, 2016

Our system administrators have resolved the issue with ChannelOnline accessibility. No data has been lost in the process. Operations should be back to normal. We are working to permanently fix and prevent this particular event from occurring again in the future. We apologize for any inc Read More...

Regarding the ChannelOnline Connectivity Issue

Thursday, March 31, 2016

Many of you were not able to access your accounts between 6:30AM and 10:30AM PT yesterday, March 31st. The issue was caused when a storage disk failed in our primary co-location facility that houses many CBSI sites & services, including ChannelOnline. The failover measures did not execute as Read More...